Tech-Enabled ArenasToday’s arenas and stadiums, fans’ at-home viewing experiences, and teams’ on-field strategies are all more interconnected than ever before. Ongoing technology advancements that support these fronts require constant upkeep and maintenance of underlying infrastructure. This is now paramount to the sports industry. stadium-77878__340.jpg Last month, a record number of sports fans tuned in to watch the U.S. Women’s National Soccer team win its fourth FIFA Women’s World Cup. As a former collegiate soccer athlete myself, it was great to see so many people catch the fever of women’s soccer and cheer the team to another title. The Business Value of Voice Quality Using WebRTC Sorell Slaymaker February 21, 2019 As WebRTC-enabled embedded real-time communications becomes mainstream, it’s critical the technology lives up to the hype. All of these assets (e.g., machines, computers, lights, scoreboards, cameras, pipes, wires, etc.) require a skilled team of service, repair, and maintenance technicians who perform regular upkeep and consistently troubleshoot problems. Tools that allow technicians to understand the nature and history of previous repairs to assets provide immense value. Further, all-mode communications functions support instant communication and collaboration, offering support to technicians to get information or answers no matter where they’re working. These are just a few examples of the types of tools that support accurate and timely maintenance to help avoid slowdowns or downtime to a stadium’s asset network and allows for a seamless game experience for all. In addition, with sports teams utilizing tracking technology to better inform on-field strategies and the health of their players, Internet connectivity allows these technologies to deliver insights to teams. For example, FC Barcelona has recently helped co-develop a wearable technology system called Wimu. The technology relies on wearable sensors to track players’ positions, speed, recovery distance, heartbeat, force of collisions, and other statistics. The two most-critical components to sporting and other live events are electricity and Internet connectivity. Without electricity, there’s no viewing experience for fans at home and a lackluster experience for fans in the stands. Ensuring maintenance of circuit-breaker systems and having an open line of communication with city officials around the nature of an area’s power grids are essential for broadcasts to occur. Thankfully, service technicians are skilled at maintaining these underlying systems and “keeping the lights on.” While electricity is the backbone and heart of any broadcasting experience, Internet connectivity is a close runner-up. Internet access allows broadcasts to be streamed outside of the stadium and connects fans globally to an event. Further, the Internet of Things is changing fans’ in-stadium experiences through in-seat concession ordering, offering access to live camera feeds from TV or Web streams and many more technology-based offerings. Throughout the last two decades, there have been several notable sporting tech “fails,” including the 2013 NFL Super Bowl and 1990 NHL Stanley Cup Finals blackouts as well as the 2010 Minnesota Vikings Metrodome roof collapse due to extreme snow (no one was hurt.) In today’s always-on society, sporting fans are hyperaware of any interruptions, whether digital or in person, that hinder their experiences of watching their favorite teams. WebRTC: What Are You Waiting For? Allie Mellen January 14, 2019 Here’s why you should be using this real-time communications technology to update and improve your contact centers. And as Internet connectivity remains critical for reaching fans across the world, it’s also essential for new and emerging ways of officiating and strategizing gameplay. Traditional sports are now relying more and more on technology and data to ensure accurate calls on and off the field. For example, the 2019 FIFA Women’s World Cup leveraged video assistant referee (VAR) systems. First introduced in the 2018 FIFA World Cup in Russia, VAR technology allows for review of calls made by in-play referees using video footage and offsite VAR teams who analyze said footage and report a final recommendation to onsite officials. On the FieldMy husband is a high school basketball coach. At a recent game, the digital scoreboard malfunctioned. No one in the gym could figure out how to fix it, and the game was canceled. You would think the score could be kept on the court, but with shot clocks and the timing of set plays, we’ve become so reliant on “things running” that we can’t continue games without the equipment working. Real-Time Services Putting Real Pressure on CIOs May 21, 2018 Keep your network performing optimally with these three tips, as Martello Technologies discusses in this sponsored post. Beyond Internet-connected systems, other crucial technologies in sports arenas must be serviced. Bathrooms and plumbing systems must function without issue. Food and kitchen equipment at concession stands must maintain regulatory levels of food safety operation and cleanliness. Medical devices in trainer and first aid rooms must function properly in case of athlete or fan injuries. Automated parking systems must function seamlessly to allow for easy entry and exit from event venues. The list goes on. As servicing underlying infrastructure becomes more complex given the evolved nature of today’s stadium and broadcasting activities, outfitting field service technicians with modern communication and collaboration tools to optimize their work has never been more important. With planned game and broadcast times that can’t be moved or delayed, there’s no room for multiple truck rolls or secondary attempts to make sure systems are working properly. Ensuring consistent communication between field service technician teams around the nature of technologies and infrastructures allows teams to quickly understand and address problems before they delay events. Interactive Intelligence Provides Glimpse into PureCloud’s Future Sheila McGee-Smith February 11, 2015 CEO Don Brown made it clear in a recent call with financial analysts that PureCloud is not just a multitenant replacement for the company’s traditional product. But while the world’s best players are giving it their all on the field, many fans don’t consider the crucial behind-the-scenes work performed by service technicians who ensure stadium systems are up and running and global broadcasts are beamed out with no latency or interruption. If you enjoy watching live sporting or music events in person or at home, you have a force of field service technicians to thank. The field of play has certainly changed dramatically since I was on the soccer pitch. As my children are beginning to become more interested and involved in sports, I’m happy to know there are a vast amount of new and emerging technologies that will help them train and play more effectively. I’m also happy to know that there is a force of field technicians who dedicate their careers to keep the game playing, and keep the world running.Tags:News & Viewsfield serviceservice techniciansReal-Time CommunicationsUnified Communications & Collaboration Articles You Might Like Solving the WebRTC Interoperability Problem Andrew Prokop February 23, 2015 While designers of WebRTC are proud of the flexibility that not defining a signaling protocol brings, pragmatic people like me are confused and frustrated. Like digital scoreboards, soon teams will be so reliant on this technology, that when it breaks, an immediate fix will be imperative. And that service technician who no one thinks about will become an even more important factor in the success of the sports industry. When the equipment breaks and the game stops, we need service technicians leveraging modern communications and collaboration tools and software to help get jobs done. 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The conflict between Hamas and Israel is having a “devastating and lasting impact” on children, the United Nations Committee on the Rights of the Child said today, stressing that the recent crisis would have long-term psychological effects on youth.“This impact extends from a large number of deaths and injuries in Gaza to deep trauma and other psychological effects on children on both sides of the border,” the Committee said. “These experiences may affect them for many years to come, including into adulthood.” While the Committee welcomed the ceasefire announced yesterday after a week of devastating violence in southern Israel and Gaza, it urged all parties to abide by their international obligation to ensure the protection of children.The violence claimed the lives of at least 26 children, and more than 400 were injured, some gravely, by Israel attacks on Gaza, while Hamas shellfire into southern Israel wounded 14 children, the Committee said.“Over the past week, hundreds of thousands of Palestinian and Israeli children have lived under the terror of explosions caused by rocket attacks or air strikes and shelling,” the Committee said, adding that over the past few days, children were reported to be displaying signs of stress, including excessive crying, bedwetting, and screaming during the frequent explosions. “Many other children in Gaza have lost parents or other loved ones, and are left deeply traumatized,” the Committee added. The UN Children’s Fund (UNICEF) also drew attention to the fact that many children had been forced to sleep in the cold in Gaza, because their windows had been shattered by explosions, or because they had kept the windows open, to avoid injury from shards of glass. In southern Israel, children also lived in fear and were forced to go into bomb shelters or to seek shelter in other parts of the country. “Destruction of homes and damage to schools, streets and other public facilities gravely affect children and deprive them of their basic rights,” the Committee said. “The recent air and naval strikes on densely populated areas in Gaza with significant presence of children constitute gross violations of the Convention on the Rights of the Child, its Optional Protocol on the involvement of children in armed conflict and international humanitarian law.”Meanwhile, the UN Relief and Works Agency for Palestine Refugees in the Near East (UNRWA), today announced its 245 schools would be opening on Saturday, resuming classes for 225,000 children. The schools were used during the crisis to shelter some 10,000 displaced people who have now returned to their homes following the ceasefire.UNRWA, which currently has a counselor in most of its schools, will additionally step up its psycho-social support in the wake of the fighting, offering increased services to traumatized children.During the latest round of fighting, UNRWA was able to maintain health care in 19 centres, food distribution to 800,000 refugees, and the provision of essential sanitation services. The agency also donated $400,000 worth of medication and medical supplies from its stock to the World Health Organization (WHO) to assist health centres across the Gaza Strip, where there has been a shortage of medical resources. “The vast majority of UNRWA’s primary health-care centres have remained open throughout the fighting, but even before this recent escalation, there were significant shortages of medicines and supplies for Gaza’s hospitals,” said Director of UNRWA Operations in Gaza Robert Turner.UNRWA has also begun assessing damage to refugee shelters and will start providing cash for rent if homes are destroyed, or support to repair damaged buildings.“As we continue with our immediate emergency and recovery work, we must not forget that almost every humanitarian and economic indicator shows a very bleak outlook,” said UNRWA Commissioner-General Filippo Grandi.