About Travel CounsellorsFounded in 1994, Travel Counsellors is the world’s largest home-based travel company with over 1,800 self-employed travel consultants and a global support team of over 400 staff. The company is headquartered in Manchester U.K, with operations in Australia, Belgium, Ireland, the Netherlands, South Africa and the United Arab Emirates. Travel Counsellors Australia Pty Ltd. was established in 2007. Today, nearly 150 Travel Counsellors run their own travel business from home with the support of a Melbourne based Head Office. Travel Counsellors Australia is proud to be a full member of IATA and AFTA and is accredited with ATAS and CLIA.Travel Counsellors light up GlasgowSource = Travel Counsellors Travel Counsellors light up GlasgowTravel Counsellors light up GlasgowTravel Counsellors star-studded Annual Conference was held in Glasgow, Scotland, this month, with a record guest-list of over 1700 delegates, including 16 Australian Travel Counsellors, Regional Managing Director Kaylene Shuttlewood and members of the Melbourne-based support team.During the action-packed three-day event, conference guests were entertained by celebrities, inspired by motivational speakers, and networked with nearly 300 suppliers including headline sponsors Emirates, Celebrity Cruises, APT, Rocky Mountaineer, Rentalcars, Club Med and Travelport.Travel Counsellors enjoyed a glittering awards ceremony themed with Scottish thistle and tweed, plus special guests over the weekend included six-times Olympic champion and track cyclist Sir Chris Hoy MBE, who left delegates feeling energised and inspired to reach their goals in 2019.Travel Counsellors and travel suppliers were entertained by Scottish stand-up comedian Des Clarke, wowed by an intimate performance from singer/songwriter Marti Pellow, and danced the night away to a DJ set and performance provided by multi-number one selling artist, Craig David.The theme of the weekend, ‘TC Experience’ (TCX), focused on the experiences that Travel Counsellors provide for their corporate and leisure travel customers, as well as exploring the business growth opportunities that individual Travel Counsellors can enjoy with the support of the tools, technology and community that the company provides.Travel Counsellors CEO Steve Byrne confirmed that the TC Experience means putting people first, creating personal, positive memories for travelling customers and selling travel in a human-to-human way.Byrne said: “Customers buy based on the experience they had, and we are committed to making people feel special during every interaction with us. We’re continuing to invest in recruiting talented people who are passionate about creating great experiences for their customers and their colleagues, expanding our training and coaching programmes, and maintaining the human touch whilst enhancing the travel experience through continually developing the latest technologies.”During the weekend, delegates also heard about the latest developments including an advanced marketing system that enables Travel Counsellors to create and send highly personalised communications to customers, further enhancement of the company’s ‘myTC’ app, and an updated, more user-friendly version of the in-house quote and booking system Phenix, that includes automated, daily reminders for Travel Counsellors to contact their clients – from sending a Happy Birthday message to reminding them of their travel itinerary close to departure. Byrne added that Phenix has received over £6m in investment in the last 12 months alone.Individual Travel Counsellors were recognised with awards and prizes totalling over $212,000, including two Audi cars for those achieving top customer satisfaction scores. Victorian-based Travel Counsellor Matt Schmitz won Top Performing TC Australia in recognition of his annual sales figures and commitment to customer experience.Kaylene Shuttlewood said, “What a thrill to be able to attend the annual global conference, along with the Travel Counsellors and support staff from Australia. I am so proud of our Travel Counsellors and it was fantastic to see our award winners recognised on the global stage. Travel Counsellors Australia is going from strength to strength and I am really looking forward to what the next 12 months will bring”.
The 5: Takeaways from the Coyotes’ introduction of Alex Meruelo Pretty much if you played a key role for the Cardinals’ offense in 2015, when Arizona led the NFL in total offense and set franchise marks for passing yards, total touchdowns and total points, you are back for another season.In a league where change is one of the few constants, seeing that much roster consistency is a little unexpected.“I was real surprised with Chris and Jermaine, very pleasantly surprised, that they wanted to stay,” Cardinals coach Bruce Arians said Tuesday after the team’s first OTA practice of the year. “We definitely wanted them and so yeah, it’s a nice feeling.”Johnson and Gresham are both interesting cases because it would not have been at all surprising to see them depart in free agency. Johnson led the team with 814 rushing yards last season but lost his starting job to David Johnson due to an injury, while Gresham caught a career-low 18 passes in an offense that does not necessarily feature the tight end.Both are veterans with something left in the tank, and each received more lucrative offers from other teams. Yet, they chose to return on one-year contracts, looking to make one more run at the Super Bowl that eluded them last season. “It was a situation going through the whole process where I didn’t want to keep jumping from team to team, wanted to stay somewhere familiar,” Johnson said. “And it was just a whole situation where it wasn’t worth — I can say the money wasn’t worth leaving — whatever the other teams offered me, it wasn’t really worth leaving.”Gresham offered similar thoughts back in March when asked about coming back, saying, being on a contender played a role in his decision.“Just discussing thing with my family and things like that, and we have a plan with it. This was the first step of many so that it was most definitely me being happiest in Arizona.”It worked out pretty well for the Cardinals, who believe an entire offseason with the organization will go a long way toward better seasons for Johnson and Gresham. Last year Gresham joined the Cardinals on July 24, while Johnson was added to the fold on Aug. 17.The chance to take part in mini-camp and OTAs as well as an entire training camp with the team can only be seen as a positive.“That’s the big thing,” Arians said. “They came in late in training camp, injured, and Chris got thrown in real late, so it’s nice to have them, get them in shape, learn the whole system, all the nuances. Top Stories Derrick Hall satisfied with D-backs’ buying and selling Former Cardinals kicker Phil Dawson retires TEMPE, Ariz. — The Arizona Cardinals’ offensive line will likely have three new starters in 2016.From there, the offense is basically the same as it was in 2015.Carson Palmer is returning as quarterback, David Johnson is still the running back, and receivers Larry Fitzgerald, Michael Floyd and John Brown have not gone anywhere.Tight end Darren Fells is here, too, as are Jermaine Gresham, Chris Johnson and Jaron Brown. Arizona Cardinals running back Chris Johnson (23) stretches during a team practice , Tuesday, May 17, 2016, in Tempe, Ariz. (AP Photo/Matt York) “I think both of those guys can continue to accelerate.”Once upon a time Johnson was one of the best running backs in football, and he was on pace to reach the Pro Bowl last season before getting hurt. As for Gresham, he was a Pro Bowler in 2011 and 2012 and has a track record of providing more than he did in his first season with the Cardinals.Could the first full offseason with the team make that much of a difference?According to QB Carson Palmer, yes.“That’s so big in this offense and it’s so important to have that continuity going into training camp — especially that mini-camp as you break as a team and go your separate ways and get back together,” he said. “But we already know those guys, where they are, where they are mentally, where they need to get to, as opposed to signing Chris Johnson Week 2 or 3 of preseason, whatever it was, and just hoping he’s in shape and ready to go.“We’re in such a better place having those guys in place and not hoping to sign a vet in mini-camp or training camp.”It’s not just having Johnson and Gresham, though. The quarterback is the same, the running backs have returned and the receiver group, which is very highly regarded, also went unchanged. Any time a team can go into the offseason with the same group as the prior year, Palmer said, is important, because there is a confidence in knowing the team’s system can be executed at a high level rather than just hoping it can. Comments Share Given that the team’s offense has improved steadily every season since Arians took over in 2013, that analysis makes sense. So, does that mean there’s another level for the team to reach?Arians said the lack of defections puts this year’s team light years ahead of the last couple, as Tuesday they had just one false start during practice.“I would imagine the assignment sheet is very small, and rightfully so,” he said. “We looked at a couple little things today and we’ll continue to tweak things and look at them each day, but the guys know why they’re doing it instead of saying, ‘OK, watch this team do it and then you guys try to do it.’“This is yourself doing it, this is how we’re going to tweak it and try to make it better.” – / 23 Grace expects Greinke trade to have emotional impact